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The Customer Delight Principle : Exceeding Customers’ Expectations for Bottom-Line Success PDF
by Timothy L. Keiningham : The Customer Delight Principle : Exceeding Customers’ Expectations for Bottom-Line Success
ISBN : #0658010042 | Date : 2001-07-24
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PDF-548ee | Here’s how your company can take customer satisfaction to a new level and reap the profits!. . The Customer Delight Principle shows how customer delight — not mere satisfaction — drives repeat purchasing and customer loyalty. The book details how your company can build a customer delight-oriented organization and reveals many of the roadblocks that you are likely to encounter. How to monitor cus… The Customer Delight Principle : Exceeding Customers’ Expectations for Bottom-Line Success
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[Pub.66tNL] The Customer Delight Principle : Exceeding Customers’ Expectations for Bottom-Line Success PDF | by Timothy L. Keiningham
The Customer Delight Principle : Exceeding Customers’ Expectations for Bottom-Line Success by by Timothy L. Keiningham
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