Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems) PDF
by Raik Stolletz : Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)
ISBN : #3540008128 | Date : 2003-06-04
Description :
PDF-357fd | The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perfor mance analysis and optimization of inbound call centers. Since call arrivals and call-handling times are often random in inbound call centers, this thesis concentrates on the performance analysis and optimization using queueing models. This boo… Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)
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Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems) by by Raik Stolletz
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